How To Request A Sender Name
A sender name is what a recipient will see as ‘From’ on an incoming SMS. The name can be used as an identifier of your brand when sending messages to customer or clinets.
We require approval of sender names to avoid misuse of sender names and also allow follow mobile operator and regulatory guidelines.
There are also increasingly more restrictions being placed by mobile networks on what sender names are allowed. These restrictions are constantly evolving. Current restrictions are listed below but ask sender id support ([email protected]) for more details.
Tanzania: Each network requires the sender name to be registered. Additional letters or business registration documents may be requested to verify the identity of a business/organizations. Some networks allow default sender names. Registration Timeline 10-14 days
To create and request a sender name(s), follow the steps below.
Go to "Campaign" on your dashboard menu
Select "Sender Names" on the drop down menu
Type in your sender name you want to request
Type in a sample message content
When done, click the "Save" button