- Try to keep the format in which you collect/enter phone numbers (e.g 25575… or 075…) consistent
- Upload in batches of upto 20,000 contacts for optimal results
Sending SMS Broadcasts
- Do a test broadcast to 3-4 numbers of different networks to ensure the sms looks the way you want it to and there are no delivery issues. Contact our support in case of any issues.
- Minimize the length of an sms to 1 or maximum 2 sms to ensure maximum delivery. Many subscribers have devices with memory full or older phone models are not able to combine multiple sms correctly.
- We recommend sending sms between 9am – 7pm Mon-Saturday or maximum effectiveness. Avoid sending sms after 9pm and very early in the morning.
- For SMS offers, try both english and swahili adverts to test the effectiveness of each.